Request for Medical Report

Payment Mode:

We accept NETS, Credit Card, Cheque and Internet and Mobile Payment (including PayNow).

Cheque payments should be made payable to NUHSG Pte. Ltd. and mailed to:

Medical Records Office

Ng Teng Fong General Hospital

1 Jurong East Street 21

Singapore 609606

Charges have been updated as of 1 January 2024.

Notes:

• Charges listed above are inclusive of 9% GST and subject to change without prior notice.
• Additional charges such as consultation, X-ray, laboratory tests or any other charges that may be incurred in the preparation of the medical report are not included in the fee for processing the medical report. These will be charged separately.
• An administrative charge of one-third of the charge of the medical report is applicable if cancellation/withdrawal of request is made when the medical report is already being processed.
• Only cheque payment is acceptable for requests of medical records made via post. The cheque should be crossed and made payable to "NUHSG Pte Ltd".
• Payment by cash, NETS or credit card is available for requests made at the Medical Report Counter.

As a general guide, the time required to process a medical report is approximately six (6) weeks from the date the Medical Records Office receives your completed application form, supporting document, and payment.

The processing time for requests for duplicate copies of investigation results, discharge summary or medical certificate is approximately seven (7) working days.

Processing time may be extended in the event that:

• The patient defaults on required assessments crucial to the completion of the medical report;
• The specific doctor required to process the medical report is not available;
• Reports are requested from several clinical departments;
• Access to your medical information is blocked due to unforeseen circumstances;
• The application form is incomplete and/or supporting documents required for verification are not produced

Q1. Who can request for a medical report?

In accordance to the Personal Data Protection Act (No.26, 2012), an application for a medical report can only be made by the patient except if the patient is:

• A minor;

  Please refer to Question 2 for details.

• Deceased;

  Please refer to Question 3 for details.

• Mentally incapacitated;

  Please refer to Question 4 for details.

• Applying for Work Injury Compensation

  Work Injury Compensation reports can be applied by either the patient or the patient's employer. Completed reports will be submitted directly to the Ministry of Manpower. Please refer to Work Injury Compensation for details.

Q2. Who is considered a minor?

A minor is someone who is:

• Below 21 years of age;
• Not an active National Serviceman;
• Not married;
• Not a widow or widower

If a patient is a minor, the request for medical report has to be made by the patient's parent or legal guardian.

Q3. How do I request for the medical report of a deceased patient?

• If the patient is deceased, the application has to be made by the Legally Appointed Representative of the Estate. This is either an executor of the deceased's "Will", who has been granted probate, or a person who has been appointed as an administrator of the deceased's estate by the Singapore Court.
• In circumstances where the deceased has no 'Will' and no person has been appointed as the Legally Appointed Representative of the Estate, then the application can be made by the deceased's nearest relative (who is living and possesses the mental capacity to process the application) as prioritised below. The nearest relative is the individual listed below, and is the elder or eldest of two or more such individuals:
  • First priority: Spouse;
  • Second priority: Child (includes legally adopted child);
  • Third priority: Parent;
  • Fourth priority: Sibling;
  • Fifth priority: Other relation

The applicant will be asked to fill up an Additional Consent & Declaration for Release of Medical Information for Deceased Patient Form if required. Section 1 is to be filled by the applicant. If the applicant is not the only living child/sibling of the deceased, then Section 2 is to be filled by a child/sibling (other than the applicant) of the deceased patient. Scanned copies/photocopies of the relevant verification documents eg. marriage certificate, birth certificate, are to be provided by each declarant i.e. spouse/child/sibling, as proof of relationship to the deceased patient.

Q4. How do I apply for the medical report of a mentally incapacitated patient?

In accordance to the Mental Capacity Act (Cap 177A), the application has to be made by the Legally Appointed Representative of the patient, who is a Donee of a Lasting Power of Attorney granted by the patient or by a Court Appointed Deputy.

If the mentally incapacitated patient does not have a Legally Appointed Representative, then the application has to be made by the patient's main caregiver.

The main caregiver of the patient will be asked to fill up an Additional Declaration for Release of Medical information for Patient Who Lacks Mental Capacity Form if required. If there is more than one main caregiver, each main caregiver will be asked to sign the above-mentioned form separately.

Q5. How do I process my insurance form?

The patient or the Legally Appointed Representative of the patient may submit the insurance form to be completed by a doctor. The insurance form must be signed in advance by the patient. In the event that the insurance form is not signed by the patient, the application form to request for medical report (PDF, 159 KB) < has to be submitted with the patient's consent or by the patient's Legally Appointed Representative or closest relative as specified in Question 3 above.

Q6. Why do I need to pay for a medical report?

A medical report is a comprehensive summary of the patient's medical condition. The doctor will need to review the patient's medical records in order to produce an accurate report that meets the needs of the requestor.

Medical Reports are not covered under regular consultation and hospitalization fees. Thus, a fee will be charged to cover the hospital's administrative costs for providing the report. This is a standard practice across all the Public Healthcare Institutions in Singapore.

Q7. Can I use my Medisave to pay for the charges of the medical report?

No, Medisave cannot be used to pay for a medical report.

Q8: Can I claim the medical report fees from my insurance company?

You will need to check with your insurance company.

Q9: My hospitalisation bill is only about $200. How useful is the medical report for small claims?

For small claims (<$1,000), you are advised to process the insurance claim using the Inpatient Discharge Summary, which is provided to patients upon discharge. You should request for your medical report only if the insurance company requests for it.

Note: If you are requesting for your medical report to file an insurance claim, you are advised to obtain an Insurance Claim Form from your insurance agent.

Q10. I have been seen by two different doctors. Can I request for one consolidated medical report?

The two doctors you consulted were for different conditions. It is necessary for each doctor to write the medical report based on your medical condition and the treatment each of them rendered. Hence, you will need to request for two separate medical reports.

Q11. I have visited the hospital for various reasons. Which medical report should I be requesting?

You are advised to request for the medical report that is relevant to the purpose of your claim. Do note that each request for a medical report is chargeable.

Q12. What happens if the doctor is no longer with the hospital?

We will re-assign an appropriate doctor to write the medical report. The procedure for the application follows the normal process.

Q13. What happens if a medical report cannot be processed?

The release of the patient's medical information is subject to official approval. In the event that we are unable to process a medical report, the requestor will receive a notification and refund if the medical report fee has been paid.

Q14. What documents do I need to bring to collect the medical report/insurance form/medical documents?

If you are collecting the medical report/insurance form/medical documents personally at the Medical Records Office, please bring along the following documents for authentication:

• NRIC of patient
• If the patient is unable to collect the documents in person, please complete the Authorisation Letter (PDF, 442 KB) and bring it together with both Identification documents of the patient and authorised individual

Please note there is no self-collection for Workmen Compensation report. The report will be mailed directly to the Ministry Of Manpower.